performance management

How to Set Smart Branch Volume Projections that Motivate Originators


As the holidays approach, so does the task of creating next year’s volume projections. Some mortgage companies take a...

performance management

Putting Your Performance Program Into Action


You’ve decided you want to get the most from the human potential in your organization. You’ve laid the groundwork by...

performance management

Use Scorecards to Drive Better Behavior


In last month’s post, I reasoned that mortgage companies who care about profitability need key performance indicators...

performance management

How to Align KPIs with Your Values, Strategy & Culture


How do you communicate your strategic goals to your loan originators? It’s not a rhetorical question — though it is a...

incentive compensation

3 Ways to Simplify Multi-Channel LO Compensation


Managing compensation across multiple loan origination channels can be complex, because the key roles in each channel...

data insights

Six Steps to Building a Data-Driven Loan Originator Retention Strategy


In part one of this blog series, we outlined how much loan originator (LO) turnover costs. With LO churn rates nearly...

performance management

How high is loan originator turnover — and what’s behind it?


Mortgage industry experts are always talking about how to appeal to today’s borrower. But what about appealing to the...

company culture

How Culture Drives Success at LBA Ware


LBA Ware was recently awarded TWO Top Mortgage Workplace awards – both of which cited our company culture as a factor...

incentive compensation

On the Road: Talking LO Comp, Benchmarking and Performance


Fresh off her session on LO Comp and a live CompenSafe demo at the recent MBA Independent Mortgage Bankers Conference,...

data insights

2018 Mortgage Lending Year in Review


As the new year dawns, thoughts naturally turn to expectations and goals for the coming year, and it becomes easy to...