data insights

2019 Year in Review


The end of the year is a fun time for us at LBA Ware, because as a metrics-driven organization, we enjoy the...

company culture

7 ways (other than cash) to recognize loan originators during the holidays


Expressing employee appreciation during the holiday season is a powerful way to build good will that will last into the...

performance management

Use Branch Projections to Plan Your Route to Success


In a previous post, we provided guidance on creating annual volume projections for your branch that marry top-down...

performance management

How to Set Smart Branch Volume Projections that Motivate Originators


As the holidays approach, so does the task of creating next year’s volume projections. Some mortgage companies take a...

performance management

Putting Your Performance Program Into Action


You’ve decided you want to get the most from the human potential in your organization. You’ve laid the groundwork by...

performance management

Use Scorecards to Drive Better Behavior


In last month’s post, I reasoned that mortgage companies who care about profitability need key performance indicators...

performance management

How to Align KPIs with Your Values, Strategy & Culture


How do you communicate your strategic goals to your loan originators? It’s not a rhetorical question — though it is a...

incentive compensation

3 Ways to Simplify Multi-Channel LO Compensation


Managing compensation across multiple loan origination channels can be complex, because the key roles in each channel...

company culture

Six Steps to Building a Data-Driven Loan Originator Retention Strategy


In part one of this blog series, we outlined how much loan originator (LO) turnover costs. With LO churn rates nearly...

performance management

How high is loan originator turnover — and what’s behind it?


Mortgage industry experts are always talking about how to appeal to today’s borrower. But what about appealing to the...